|The booking process
Once you have chosen the tour you would like to do:
- Click the book now button next to your tour of choice
- Fill in your personal details and your credit card information and click submit
- Upon receiving your booking request, tours will aim to process your booking within 24 hours.
- Your credit card will be charged with a 50% booking deposit (plus 2% credit card surcharge fee), if you have selected credit card as your preferred payment method. You will be sent a payment receipt via email shortly after your payment has been processed.
- If you have chosen to pay via another method, you will be invoiced. Payment is due within 5 days of invoicing.
- Along with your payment receipt you will also be sent a comprehensive tour itinerary, which will outline all of the information that you will need as part of your tour.
Booking Terms and Conditions
Payment for Multiday Tours
A booking is confirmed only on receipt of deposit. Payment methods include direct deposit, cheque, paypal or credit card. Paypal and Credit card payments incur a 2% surcharge.
50% deposit required at the time of booking.
Balance (50%) due seven days prior to tour commencement.
Cancellation and transfer conditions for Multiday tours
The following schedule illustrates how much we will charge you in the event of a cancellation relative to how much notice you give us.
Less than 7 days 100% fare (no refund)
7-14 days 75% of full far (25% refund)
>14 days 50% of full fare (50% refund)
No refunds once tour has commenced
There are no refunds for tours cancelled due to misrepresentation of physical abilities and/or existing or previous health conditions. If any client fails or refuses to answer specific questions put forward in the medical questionnaire, EST Frontier Slovakia maintains the right to refuse service without refund. Among questions that must be answered accurately are those referring to physical health a experiences. Examples of failures to disclose that certainly mean cancellation without refund.
EST Frontier Slovakia shall not be held liable for any damage, expense or inconvenience caused my late arrival of public transport, change of schedule, strikes, vehicle breakdown, Acts of God, or other conditions. EST Frontier Slovakia acts solely as the agent for securing accommodation and transport where applicable and shall not be held liable in the event of any person or company to render transportation, accommodation or other service.
We strongly recommend customers taking part in one of our tours have full insurance covering any injury they might suffer, including evacuation costs and medical treatment.
Responsible Travel Policy
First of all, we are of the opinion that travel is the best way to learn. We encourage clients to take their time, stay away from tourist traps and meet the locals to discover what their life is all about.
After traveling extensively around the world and spending a great amount of time outdoors, we were motivated to create an agency that offers people visiting Slovakia a unique experience centered around their interests, preferences and a choice from many available tours we have to offer. Based on our thorough knowledge of the region, we’ll help them select the right tour or design one that suits their needs and expectations. We’ll be their tour guide and help them with any requests you may have during their stay.
Our goal is to create unforgettable memories that will last a lifetime.
Travellers Code of Conduct
- Provide accurate pre-trip information concerning the destination countries specific to a particular trip including the social and political situation.
- Inform travellers how and why purchasing locally produced goods and services – souvenirs, crafts, meals and guides (all of which can enhance the travellers’ experience) from locally owned establishments has beneficial effect – communicate a sense of the significance of this to local communities.
- Suggest measures that can reduce water consumption in the destination and why it is important.
- Provide travellers with relevant suggestions to minimise damage to the environment, wildlife and marine ecosystems
- Suggest ways to minimise negative impacts on local cultures and consider whether or not you are giving the best possible advice about bargaining.
- Suggest destination visits to appropriate local social projects with direct or indirect benefits to the host community
- Genuine sustainability is a guiding focus in all aspects of our business planning and operations. Specifically all our tour operations are managed in a way where natural and cultural values of the host region are undiminished in the long-term.
- Once we access the national parks, the philosophy we believe in and adhere to is the only things we leave behind are the footprints and great memories.
- Slovakia has well developed communities and the income helps them survive. The region is well cared for and not in need for donations etc. We also volunteer to help clean the tracks and fix broken fences to help the local authorities and mountain reserve.
- As we are a small and local tour operator, based in the mountain region of Slovakia, we only choose the traditional and specific attractions which are typical for our country.
- We do not cooperate with corporate companies, big hotel chains, but prefer local suppliers, guides and attractions which give the unforgettable memories to our tours.
- Our tours provide vital income for the local community by bringing tourist to this areas and concentrating more on hidden parts of Slovakia than just well known resorts and places.
- We are trying to preserve the local culture with our heritage attractions such as pottery, string cheese and folklore shows by the local people highlighting their typical lives and traditional place.
- We provide opportunities for real cultural exchange, where locals and visitors alike can share and learn from each other in an environment of mutual respect.
- The completed policy should be distributed to all staff members, destination suppliers and be available to travellers.
- A procedure should be in place to respond to a complaint made by a traveller that concerns the Responsible Travel Policy or your Travellers Code of Conduct
Recommended operational practices
- Monitor and record the levels of operational impacts, set realistically achievable objectives and goals concerning operational practices E.g. The percentage of local guides employed, head office energy consumption levels, the percentage of accommodations you use that have been accredited by an independent verification organisation.
- Having a Responsible Travel Policy that sets achievable and realistic targets will enable you to continually reduce the negative impacts and increase the positive effects your companies operational practices have on the social and physical environment.
- You may wish to ask suppliers to sign up to this agreement enabling it to be used as a management tool that will assist in ensuring suppliers implement the parts applicable to their area of operation.
- Use your policy to enhance your reputation by displaying and promoting your policy – be proud of your actions. Be careful not to overstate your actions and ensure you are in a position where you can back up your claims.
Please do not hesitate to contact us if you have any questions at firstname.lastname@example.org.